Email and SMS Policy

Last updated: 15 January 2026

1. Purpose

This policy explains how Never Forgetti uses email and SMS to communicate with customers, including service‑related messages and marketing communications. It outlines what you can expect to receive, how consent works, and how to manage your communication preferences.

2. Types of Messages We Send

Service Messages

Service messages are essential to delivering our subscription and may include:

• Occasion reminders

• Gift suggestions

• Approval requests

• Payment confirmations

• Delivery updates

• Account or security notices

These messages are transactional and may be sent without marketing consent, as they are necessary to provide the service you have subscribed to.

Marketing Messages

Marketing messages may include:

• Product or service updates

• Special offers or promotions

• New feature announcements

• Content related to gifting or relationship management

Marketing messages are only sent if you have given consent.

3. Consent

By signing up for Never Forgetti and providing your contact details, you consent to receiving service messages. Marketing emails or SMS are sent only if you explicitly opt in.

Consent can be:

• Given during sign‑up

• Updated through your account settings

• Provided via a promotional opt‑in form

We do not send unsolicited marketing messages.

4. Identification

All emails and SMS messages sent by Never Forgetti clearly identify us as the sender and include accurate contact information so you can easily recognise and contact us.

5. Unsubscribe & Opt‑Out

You may opt out of marketing communications at any time:

• Email: Use the unsubscribe link included in every marketing email

• SMS: Reply “STOP” or follow the instructions in the message

Once you opt out, you will no longer receive marketing messages. You will continue to receive service‑related communications where necessary to operate your subscription.

6. Message Frequency

We aim to keep communications relevant and minimal:

• Service messages are sent as needed based on your scheduled occasions

• Marketing messages are sent occasionally and are not excessive

We do not engage in high‑frequency or automated spam messaging.

7. Third‑Party Delivery Providers

We may use trusted third‑party platforms to send emails or SMS on our behalf. These providers act only on our instructions and are required to protect your personal information and comply with applicable privacy and messaging regulations.

8. Costs

Standard message and data rates charged by your mobile provider may apply. Never Forgetti does not charge additional fees for receiving emails or SMS messages.

9. Accuracy of Contact Information

You are responsible for ensuring your email address and mobile number are correct and up to date. We are not responsible for missed messages due to incorrect or outdated contact details.

10. Service Continuity

Opting out of all communications may impact our ability to provide the service. If we are unable to contact you for approvals or delivery updates, gifts may not be sent.

11. Complaints or Concerns

If you believe you have received a message from us in error, or if you have concerns about our communications, please contact us immediately.

Email: hello@neverforgetti.com

12. Policy Updates

We may update this policy from time to time. Any material changes will be communicated through our website or by email. Continued use of the service after changes take effect means you accept the updated policy.