Payment Policy

Last updated: 15 January 2026

1) Overview

This Payment Policy explains how payments are handled for Never Forgetti’s services and gifts. By purchasing a subscription or approving a gift, you agree to this policy, our Terms & Conditions, and our Refunds, Shipping & Cancellations Policy.

2) Pricing & Currency

• All consumer prices on our website are shown GST‑inclusive by default.

• Prices are in New Zealand dollars (NZD) unless stated otherwise.

• Shipping and any optional add‑ons (e.g., insurance) are shown before you pay.

3) What You Pay For

• Subscription (service fee): A 12‑month fee that covers our concierge service (occasion tracking, reminders, gift sourcing, and coordination) for up to 8 gifts. Each additional gift arranged by Never Forgetti incurs a service fee of $25.

• Gifts: Each gift is purchased separately after you approve it. You will see a GST‑inclusive total before you pay.

4) When You’re Charged

• Subscription: Charged upfront for the full 12‑month term on sign‑up (and on renewal).

• Gifts: Charged only after your approval. If you don’t approve a suggestion by the stated cut off, no gift is purchased and no gift charge applies.

5) Auto‑Renewal (optional)

By subscribing, you authorise us to charge your selected payment method on a recurring annual basis. We will send you a renewal reminder in advance with the renewal date, price, and simple cancellation instructions. You can op out of auto‑renew any time before the renewal date by emailing us at hello@neverforgetti.com

6) Payment Methods

We accept major debit and credit cards via a secure payment processor (e.g., Stripe). Additional methods (e.g., Apple Pay, Google Pay, bank transfer) may be offered from time to time. Payment information is securely processed and stored by Stripe, our third‑party payment provider. Your subscription renews automatically every 12-months unless cancelled in accordance with our cancellation policy.

7) Payment Security

Payments are processed using industry‑standard security. We employ encryption in transit, access controls, and vendor risk management. You are responsible for keeping your account credentials secure.

8) Invoices & Tax Documents

For each successful charge, we provide taxable supply information suitable for GST records (subscription and gifts). Contact us if you need copies or a consolidated statement for your accountant.

9) Failed or Declined Payments

If a payment fails, we may:

• Re‑attempt the charge;

• Ask you to update your payment method;

• Pause certain services (e.g., recommendations/dispatch) until payment is completed.
  For monthly subscriptions, continued non‑payment may result in suspension or cancellation of the service.

10) Refunds & Cancellations

Refunds follow our Refunds, Shipping & Cancellations Policy:

• Subscriptions are generally non‑refundable once activated, except as required by NZ law.

• Gifts can be cancelled for a refund before dispatch (less any non‑recoverable supplier costs).

• After dispatch, your Consumer Guarantees Act rights apply for faults.
  Where a refund is approved, it is returned to the original payment method.

11) Pricing Changes & Errors

We may update prices from time to time.

• Subscription: Any change will be communicated before renewal (if enabled).

• Gifts: You will always see and approve the current GST‑inclusive price before paying.
  If a pricing or typographical error occurs, we may cancel and refund the affected transaction and re‑issue the correct option for your approval.

12) Promotions, Vouchers & Credits

From time to time, we may offer promotions or credits. Each offer has specific terms (validity dates, eligibility, limits). Promotions are not transferable, have no cash value, and cannot be combined unless explicitly stated.

13) Pre‑Orders, Special Orders & Backorders

Where you approve a gift that requires pre‑ordering or special sourcing:

• We’ll show the price and estimated delivery time before you pay;

• If a supplier cannot fulfil the item, we’ll offer an alternative gift to the same value.

14) Chargebacks & Disputes

If you believe a payment was made in error, please contact us first so we can investigate and resolve quickly. If you dispute a card charge via your bank, we may need to suspend services while the investigation proceeds.

15) International Use

Our services are billed in NZD. If you pay using a non‑NZ card or bank, your provider may apply currency conversion rates or fees, which are outside our control.

16) Fraud, Misuse & Compliance

We may refuse or cancel a transaction if we suspect fraud, unauthorised activity, or breach of our Terms. We may also verify identity or request additional information where required for compliance.

17) Data Privacy

We handle personal and payment‑related data in line with our Privacy Policy. We only share necessary information with trusted payment, delivery, and IT vendors to process your orders and provide the service.

18) Contact

For payment questions, invoices, refunds, or disputes, contact:
Email: hello@neverforgetti.com